I am so impressed with the customer support at Wayfair! We positioned an order for a foam mattress and bedframe. The bed frame we ordered mentioned it was compatible with foam mattresses. Whenever we first got it we became aware it wouldn't just work at all with the mattress we bought. Upon further overview of the details on Wayfair's website we saw when we scrolled all the way down it suggested the frame had not been suitable for foam mattresses. This was puzzling at best. Wayfair not only waived the transport for us to come back the bed frame however the rep also offered us his phone number and told us to check with him to verify the credit was released before placing a fresh order. I've never came across such good service. I'll definitely be a repeat customer!

I am quite pleased with the services and the products from Wayfair. I bought a storage bench for my bedroom and I was so fired up while i received it (which incidentally was somewhat quick) and even more so when I noticed that it was exactly how it appeared in the picture so that as it was detailed. Thanks for being true to your expression Wayfair and providing me the self confidence to order your products over and over!

I ordered the outdoor storage area box because of its size and color. I have a painted deck in the same shade. I hired a handyman to assemble the storage box for me personally and he found there was a crack in the unit and then seen there have been no instructions. I published the instructions from the internet and then my handyman seen we were lacking quite a few parts. I immediately contacted Wayfair and was advised a duplicate order would be transported out immediately. Within two day I had developed a new storage space field and it appears perfect on my deck. Thanks to make this unsettling situation have a happy stopping.